PURCHASING, SHIPPING & RETURNS
All of the paintings are sold direct from my studio and are priced and sold unframed unless stated. Where unframed, I am happy to provide advice or even arrange a framing service. Pricing for framing can be discussed at that time. Please see below for contact details.
Please note that the colour of prints may differ slightly from the colour of the image seen on your screen.
SHIPPING
I personally pack your order with extra care and aim to post your order as soon as possible. I use specific packaging to suit each order, with the intention of it arriving as perfectly as it was sent.
Pricing and delivery method for original paintings will be confirmed on a painting by painting basis and shipping is calculated based on location. Upon placing your order you shall receive an order confirmation email acknowledging receipt of your purchase.
ORIGINAL PAINTINGS: Please allow 7-10 days for Originals to be packed and shipped. Each original painting is packaged in a sturdy box for safe transit.
COMMISSIONED PAINTINGS: Commissions will be shipped once completed and final payment is received.
PRINTS: Prints will be dispatched approximately 7 days after order however, I will aim to send them sooner. As I personally manage all orders there may be the rare occasion that turn around of dispatching your order is slightly longer. I will inform you if this is the case. All print orders are printed upon request and will be personally collected from my printers and signed. Prints will be rolled, wrapped in tissue paper and posted in an art tube.
UK Orders are shipped typically using a tracked Royal Mail or Parcelforce service, which is a 1-3 day service, but not guaranteed.
INTERNATIONAL SHIPPING
It is impossible to estimate shipping for every artwork size and weight for every country, so please get in touch for an estimate on shipping costs to your specific location.
International customers are responsible for any customs charges, duties, and fees, if applicable. Please contact your local customs office prior to purchase for more details according to your countries regulations.
Please ensure your Shipping Address is correct at the time of purchase. Any postage paid on orders returned to me due to errors in your Shipping Address will be invoiced to you before the order can be shipped again.
If you have any queries about delivery, please do not hesitate to contact me at helenriddell.art@gmail.com
REFUNDS
All sales of original pieces and prints are final and non-refundable.
Exceptions are made in case of any damage incurred whilst shipping or lost shipments. Please Contact: helenriddell.art@gmail.com for any enquiries on damaged or lost packages. If there is damage, please contact us within 7 days of receiving your parcel with a photo of the package. We will reach out to the carrier and resolve each issue on a case by case basis to ensure customer satisfaction and replacement of artwork. We are unable to process refunds or resend potentially lost orders until packages have been stuck in transit for the timeframe specified by the carrier to file a claim. Please note that the colour of prints may differ slightly from the colour of the image seen on your screen.
In the event of a Refund
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received you refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. Next please contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at helenriddell.art@gmail.com
OWNERSHIP OF ARTWORK
All copyright and reproduction rights are retained by Helen Riddell of all original paintings, commissions, prints and merchandise. They may not reproduced without the artists written permission and are for art collectors personal use only. They should not be used for marketing or promotional use except by the artist.
Should you have any queries or need any further information please get in touch at helenriddell.art@gmail.com